Refund policy for Devon Philharmonic Orchestra concerts

Tickets for our concerts can be purchased on-line through Ticketsource. A link is given on our What’s On page to the Ticketsource site when tickets become available for sale.

If you have any concerns that you may not be able to attend a concert through a future injury or illness affecting you or your immediate family (including illnesses such as coronavirus), then for a little extra cost you can take out booking insurance protection through the Ticketsource website at the time of booking. Please note that a doctor’s report needs to be submitted as evidence if you do subsequently need to make a claim.

If any concert is cancelled or postponed by the Orchestra for reasons such as the Government banning cultural events involving large number of people, or illness across a significant number of members of the Orchestra that make the concert unviable, then you will receive a refund of the purchase price of the ticket including the booking fee, less a £1 handling fee per transaction. This is regardless of whether or not you took out booking insurance at the time of purchase.

*** update on 16/3/2020: Ticketsource have waived their £1 handling fee per transaction until further notice. All affected customers will be refunded the purchase price of their tickets including booking fee.

If the Government introduces measures that restrict public travel due to coronavirus without banning cultural events involving large groups of people and the concert goes ahead as planned, then unfortunately you will lose the value of your ticket if you are unable to attend. For this reason you may want to consider booking tickets closer to the date of the concert when your personal circumstances are clearer.

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Registered Charity No. 1064282

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